| One line summary |
TIFF images submitted by EAP projects will sometimes open in imaging programmes (eg the default Windows viewer, Nero, Irfanview), but not in Photoshop |
| Detailed description |
When trying to open TIFF images in photoshop we get error messages such as:
- EAP071 "Could not complete your request because it is not the right kind of document"
- EAP081 "Could not complete request because an unexpected end-of-file was
encountered"
- EAP219 "This file contains file info data which cannot be read and has been ignored"; "The embedded ICC profile cannot be used because the ICC profile is invalid. Ignoring the profile."; "This document contains Adobe Photoshop data which appears to be damaged. Continue and ignore the Photoshop data?"Sometimes the images apprear as thumbnails in Bridge, but will not open in Photoshop. Sometime the thumbnail will appear a blank.
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| Issue champion |
John Salter, Matt Ruane |
| Possible approaches |
How does Photoshop define/read a valid TIFF file? What hard/software was used to create it? Which programmes can open the file, and can we work backward from that to ID a solution?
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| Context |
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| AQuA Solutions |
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| Collections |
EAP; |